{"id":6549,"date":"2016-04-20T00:23:17","date_gmt":"2016-04-20T00:23:17","guid":{"rendered":"http:\/\/peterpan.wpengine.com\/?page_id=6549"},"modified":"2026-03-29T02:29:33","modified_gmt":"2026-03-29T02:29:33","slug":"terms-and-conditions-2","status":"publish","type":"page","link":"https:\/\/peterpanbus.com\/travel-info\/terms-and-conditions-2\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” bg_color=”#27a566″ scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][divider line_type=”No Line” custom_height=”10″][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” row_position_desktop=”default” row_position_tablet=”inherit” row_position_phone=”inherit” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” flex_gap_desktop=”10px” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Terms and Conditions of Purchase & Carriage<\/h3>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][vc_column_text css=”” text_direction=”default”]PETER PAN BUS LINES<\/strong><\/p>\n

TERMS AND CONDITIONS OF PURCHASE AND CARRIAGE<\/strong><\/p>\n

Last Updated: March 28, 2026<\/p>\n

These Terms and Conditions of Purchase and Carriage (\u201cPurchase and Carriage Terms\u201d) are a part of and are incorporated into the General Terms of Service (\u201cGeneral Terms of Service\u201d) made available by Peter Pan Bus Lines, Inc. (\u201cPeter Pan\u201d) for use of Peter Pan\u2019s Websites, App, Platform, Transportation Services, and other Services (as each is defined therein).  Capitalized terms not defined in these Purchase and Carriage Terms are as defined in the General Terms of Service.<\/p>\n

These Purchase and Carriage Terms include information and terms applicable to our customers (referred to herein as a \u201ccustomer\u201d or \u201cpassenger\u201d) when purchasing and using transportation services from Peter Pan (\u201cTransportation Services\u201d) and riding on a coach bus operated by Peter Pan (a \u201cCoach\u201d), including with respect to:   <\/p>\n

    \n
  1. TICKETS<\/strong><\/a><\/li>\n
  2. FARES AND FEES<\/strong><\/a><\/li>\n
  3. BOARDING AND TRAVEL<\/strong><\/a><\/li>\n
  4. BAGGAGE \/ PERSONAL BELONGINGS<\/strong><\/a><\/li>\n
  5. PROHIBITED ITEMS AND VALUABLES<\/strong><\/a><\/li>\n
  6. TRAVELING WITH ANIMALS<\/strong><\/a><\/li>\n
  7. COMMUNICABLE DISEASES<\/strong><\/a><\/li>\n
  8. CONTACTING PETER PAN<\/strong><\/a><\/li>\n
  9. OPTIONAL FEE SCHEDULE<\/strong><\/a><\/li>\n<\/ol>\n

    BY PURCHASING TRANSPORTATION SERVICES ELECTRONICALLY OR IN PERSON, AND WHEN RIDING A COACH AND USING TRANSPORTATION SERVICES, CUSTOMER HEREBY ACCEPTS THESE PURCHASE AND CARRIAGE TERMS AND AGREES THAT CUSTOMER IS LEGALLY BOUND BY THESE PURCHASE AND CARRIAGE TERMS.<\/strong><\/p>\n

    Peter Pan may change, modify, add or remove portions of the Purchase and Carriage Terms (each, an \u201cUpdate\u201d) at any time in our sole discretion without prior notice to you, and such Updates will be effective immediately. If Peter Pan makes Updates to these Purchase and Carriage Terms, Peter Pan will change the “Last Updated” date above and make reasonable efforts to provide notice to you about material changes.  Your continued purchase and use of Transportation Services will confirm your acceptance of the updated Purchase and Carriage Terms.  Peter Pan encourages you to frequently review the Purchase and Carriage Terms to ensure you understand the latest terms and conditions associated with purchase and use of Transportation Services.  If you do not agree to the current Purchase and Carriage Terms, please do not purchase and use Transportation Services.     <\/p>\n

      \n
    1. TICKETS<\/strong><\/li>\n<\/ol>\n

      A. Ticket Purchases<\/u>. Peter Pan tickets are non-refundable, limited as endorsed, and non-transferable by passengers or among passengers. The unauthorized resale of tickets is strictly prohibited and will be prosecuted. Tickets are valid only<\/u> for the scheduled date and time for which the ticket has been purchased<\/strong>. Peter Pan is not responsible for lost or stolen tickets.<\/strong><\/p>\n

       <\/p>\n

      B. Paper Tickets<\/u>. Passengers who purchase tickets in person at a ticket counter will receive a paper ticket to present to the driver when boarding. Passengers with a valid electronic ticket and\/or QR Code do not need to print and\/or present a paper ticket for boarding.<\/p>\n

       <\/p>\n

      C. Assistance with Ticket Purchases for Persons with Disabilities<\/u>. Peter Pan is pleased to provide accommodations necessary for customers with disabilities who require assistance in purchasing tickets. Please call our Customer Service team at (413)-523-7100 or email us at ada.support@peterpanbus.com to obtain assistance in purchasing.  <\/p>\n

        \n
      1. FARES AND FEES<\/strong><\/li>\n<\/ol>\n

        A. General<\/u>. Fares are payable in U.S. dollars only unless stated otherwise. Fares are valid only<\/u> for the scheduled date and time selected. Fares are subject to change without notice and may include additional charges including taxes, fees and carrier price differences. Tickets are non-refundable unless the customer specifically purchases a refundable fare.<\/p>\n

         <\/p>\n

        B. Non-Refundable<\/u>. As a courtesy to customers, we offer the option to modify a non-refundable ticket, subject to availability. For non-refundable tickets, departure dates and times may be changed in advance of the departure time for a change fee plus the cost difference of the new ticket, if applicable. Passengers may reschedule travel dates with the Peter Pan mobile application (download available here<\/a>) or online through Peter\u2019s Pan Website at www.peterpanbus.com.<\/a>  <\/strong>  Any ticket which is not exchanged prior to the scheduled departure time is not eligible for re-issue, and a new ticket for the newly intended travel date\/time will need to be purchased. Peak and holiday travel blackouts may apply when changing a ticket. A change fee will also apply as described in Peter Pan\u2019s Optional Fee Schedule<\/a>. <\/p>\n

         <\/p>\n

        C. Refundable Fares<\/u>.<\/strong> Passengers may pay an extra fee to purchase a ticket with a refundable fare as described in Peter Pan\u2019s Optional Fee Schedule<\/a>.  Refundable fares are valid only on unused tickets purchased prior to departure. A refundable fare becomes non-refundable once the ticket has been used or after the departure time, whichever comes first. If a passenger uses one way of a round-trip ticket, the unused portion (meaning, the return fare) is refundable if the refundable fare fee has been paid and the scheduled departure time has not passed. All refund requests must be submitted online in writing to Peter Pan\u2019s Customer Care team through the Website at www.peterpanbus.com\/request<\/a> at least twenty-four hours prior to the applicable departure date and time. Only tickets that are purchased as refundable fares are considered refundable, and only the fare portion will be refunded.  In lieu of a refund request, passengers may also modify a refundable ticket, subject to availability, and departure dates and times may be changed in advance of the departure time for a change fee plus the cost difference of the new ticket, if applicable.  Fees, including the refundable fare fee, change fees, and\/or other transaction fees, are non-refundable, and a new transaction fee may apply. Fare refunds will be processed within 5-7 business days to the original method of payment.<\/p>\n

         <\/p>\n

        D. Discounted Fares<\/u>. Discount fares are offered at Peter Pan\u2019s discretion and are subject to availability, date, time, and schedule restrictions. If a quoted fare price is no longer available at the time of final booking, the current fare price will apply and be displayed as an option for purchase.  Peter Pan may also offer multi-pass or commuter ticket options with reduced fares for bulk ticket purchases, subject to availability.<\/p>\n

         <\/p>\n

        E. Fees<\/span>: In addition to fares, ticket purchases may be accompanied by non-refundable fees as described in more detail in our Fee Schedule<\/a>. <\/p>\n

         <\/p>\n

          \n
        1. BOARDING AND TRAVEL<\/strong><\/li>\n<\/ol>\n

           <\/p>\n

          A. Boarding<\/u>. Passengers must present an electronic ticket (meaning a bar code or QR code shown on an electronic device) or a printed ticket (printed single-sided) in order to board a Coach. Peter Pan also reserves the right to request a valid photo identification from a passenger in order to confirm the passenger\u2019s identity matches the person\u2019s name on the ticket.<\/p>\n

           <\/p>\n

          B. Departure and Delays;  Seating<\/u>.  Departure dates and times are subject to change, and Peter Pan expressly reserves the right to modify its schedules, as well as departure dates and times for scheduled Coaches, for any reason in its discretion, including but not limited to operational circumstances, requirements of federal or state departments of transportation, or otherwise. Peter Pan is not responsible for delays in connections caused by conditions beyond its reasonable control including, but not limited to, breakdowns, equipment failure, accidents, and road, traffic or weather conditions. Peter Pan shall not be liable for, and expressly disclaims responsibility for, any loss, damage, delay, or expense arising as a result of such condition. Seating is on a first come\/first served basis, and seating is always without regard to race, color, creed, national origin or any other protected characteristic. Customers are required to be at their departure gate at least 15 minutes prior to the scheduled departure time during non-peak travel periods, and at least 30 minutes or more prior to the scheduled departure time during peak travel periods (such as on or around holidays, school vacation weeks, etc.). The Coach will leave on time and Peter Pan is not responsible for late passengers.<\/p>\n

           <\/strong><\/p>\n

          C. Traveling with Minors<\/u>.  <\/strong>Minors age 15 and under must be accompanied on the same Coach by a parent, legal guardian, or another passenger accompanying the minor who is at least 16 years old (the \u201cResponsible Person\u201d). Any traveler, regardless of age, occupying a seat must pay the applicable adult fare.   One child under two (2) years of age does not require a ticket to travel but must travel on the Responsible Person\u2019s lap for the duration of the trip for safety purposes. If traveling with more than one (1) child under the age of two (2), a ticket must be purchased for the second child (and any additional minor) and the second child (and any additional minors) should be secured safely in the seat next to the Responsible person. If a car seat is used on the coach, a ticket must be purchased for that seat regardless of age.<\/p>\n

           <\/p>\n

           <\/strong><\/p>\n

          D. Customers Traveling in Wheeled Mobility Devices<\/u>. <\/strong>Any traveler who intends to travel in a wheeled mobility device is encouraged to book as far in advance as possible to avoid scheduling and availability constraints. Peter Pan may not be able to accommodate all customers traveling in a wheeled mobility device as each Coach is limited to two passengers traveling in a wheeled mobility device at any given time.<\/p>\n

           <\/strong><\/p>\n

          E. Travel Assistance for Persons with Disabilities<\/u>. <\/strong>Peter Pan is committed to serving people with disabilities in accordance with its obligations under the Americans with Disabilities Act. Individuals should contact Peter Pan with questions, concerns, or complaints regarding travel for passengers with disabilities. Our contact information is listed below.  While some disabilities and needs may be obvious to Peter Pan\u2019s employees, others are not, and you may be served by several different representatives of Peter Pan during your travel. It is essential that you ask for assistance at each location where you need help, including each driver if you have different drivers for multiple legs of your trip. If you have questions or concerns regarding your travel, contact Peter Pan\u2019s Customer Service team at 413-523-7100 or ada.support@peterpanbus.com<\/a>.<\/p>\n

          F. Discretion to Refuse Transport<\/u>. <\/strong>Peter Pan shall have the right refuse to transport a passenger or shall have the right to remove a passenger from a Coach at any time due to reasons of health and security of operators and other passengers, a passenger\u2019s conduct that is disorderly, offensive, abusive, illegal, and\/or violent, or due to a passenger interfering with the duties of the operator of the Coach.<\/p>\n

           <\/p>\n

            \n
          1. BAGGAGE \/ PERSONAL BELONGINGS<\/strong><\/li>\n<\/ol>\n

             <\/p>\n

            A. Baggage<\/u>.  Peter Pan will transport baggage on a Coach solely to the extent belonging to a passenger who has purchased a ticket and is travelling on the same Coach as the baggage.  Each Passenger is permitted to bring one (1) carry-on bag on a Coach with small Personal Belongings (up to 25 lbs) and to stow one (1) standard-shaped baggage item underneath a Coach (\u201cPermitted Baggage\u201d) at no additional charge. Any additional baggage or other Personal Belongings will be subject to fees (\u201cAdditional Baggage Fees\u201d) and are limited to three (3) additional items, subject to space availability on the Coach. Carry-on bags must fit in the overhead compartment or under a seat, and all baggage must adhere to the requirements herein and as otherwise communicated by Peter Pan to passengers at any time, including but not limited to size and shape restrictions and\/or storage limitations on a Coach. Any child passenger under two (2) years of age does not have a baggage allowance. Passengers must stow and transfer their own baggage as Peter Pan and its staff and operators do not check baggage or provide receipts for baggage. Passengers requiring special assistance with baggage must speak with Peter Pan staff or the bus operator to make necessary arrangements.<\/p>\n

             <\/p>\n

            B. Passenger Responsibilities<\/u>. Peter Pan is not responsible for, and assumes no liability for, any baggage, personal property, and other belongings, or the contents thereof (\u201cPassenger Belongings\u201d) carried on a Coach by a passenger or stowed by passengers in the baggage compartments of the Coach.  Passengers are expected to keep their Passenger Belongings, especially valuables such as cell phones, tablets, and laptops in their possession at all times while travelling. All Passenger Belongings stowed in Coach baggage compartments must be retrieved by Passengers promptly upon arrival at the destination terminal, and passengers are responsible for transferring their baggage to another bus during a transfer, if applicable. Peter Pan recommends that passengers refrain from stowing or bringing anything of value on the Coach.  Please also note certain items are not accepted for carriage as explained in the Prohibited Items section below.<\/p>\n

             <\/p>\n

            C. Lost and Found Policy<\/u>. Peter Pan is not responsible for any Passenger Belongings left on the Coach, in any terminal, or on a charter stay. Passengers shall be responsible for removing and maintaining control of his\/her own Passenger Belongings at all times. If we are able to find an item left behind, Peter Pan will make commercially reasonable efforts to either store and make the item available to the passenger for pick-up at one of its major hub terminals, or ship it to the passenger at the passenger\u2019s expense upon request. Any unclaimed Personal Belongings will be held for a maximum of 14 days at which time Peter Pan reserves the right to dispose of or donate the item(s) to a local charity in the discretion of Peter Pan.<\/p>\n

             <\/p>\n

            D. Important Disclaimers<\/u><\/strong>. Peter Pan and its staff and operators are not responsible for the safe and secure transport of baggage over any routes or transfers. Peter Pan expressly disclaims liability on behalf of itself and its staff and operators for any lost, stolen, or damaged baggage or other Personal Belongings, and for any injuries to a passenger or passengers caused by or resulting from the falling or shifting of baggage while in transit.  Additionally, Peter Pan is not responsible for, and expressly disclaims liability for, passengers traveling outside of Peter Pan\u2019s service network, connecting to\/from other carriers, or if checking baggage for transportation over the lines of other carriers, subject to any responsibility as may be imposed on Peter Pan by law or by its agreements with other carriers with respect to baggage of those passengers.<\/p>\n

             <\/p>\n

              \n
            1. PROHIBITED ITEMS AND ACTIVITIES; VALUABLES<\/strong><\/li>\n<\/ol>\n

               <\/p>\n

              A. Prohibited Items<\/u>. The following items are not permitted on any Coaches and are prohibited from all baggage (both carry-on and baggage stored in the bus baggage compartment):<\/p>\n